Reviews for PASSAGE HOUSE HOTEL, KINGSTEIGNTON
4/5 from Ceri
2 years ago
2 years ago
Stayed in a one bed apartment within the hotel itself. A little dated but very quiet, clean and comfortable. Was great to have the opportunity to be self catering within a hotel - very unusual in the UK. Hotel situated between a railway line and the River Teign but the railway didn't disturb at all, and the sunrise over the river was spectacular.
I was here for work but didn't really sample the food so cannot comment on this but the staff were super helpful, polite, and friendly.
If you can get past the fact it is dated, I'd recommend a stay here.
5/5 from Sorrel
2 years ago
2 years ago
We stayed in room 525 for 3 nights. The apartment was enormous and clean, with a very well equipped kitchen. The view over the estuary was fantastic and this apartment would be ideal in the summer. The staff at the bar were lovely and helpful. We made full use of the leisure facilities and our son loved the pool. We will be back again.
5/5 from andy
2 years ago
2 years ago
Good size carpark
No one on reception when I walked in after 5 minutes the receptionist returned .
All info given
Lift to the floor's
Room was a good size as was the bathroom
Shower was ok
WiFi OK
Bed OK
Evening meal was again OK
Good choice menu Good value
Breakfast not included but could add if wanted
Absolutely stunning views over looking the estuary from the room
On check out again no one on reception so just left the keycard on the desk
Guests can use the leisure facilities but not open until 8am
Location is perfect for walking and running.
5/5 from Mary
2 years ago
2 years ago
I love popping in here for a coffee and little shortbread biscuits that come with it. Very comfortable sofas and sunny conservatory and decking area
2/5 from Luke
3 years ago
3 years ago
Stayed the night in their ‘deluxe room’ which just felt like they’d put a high price of £160 a night on for a view you can get from the bar.
The bed was comfortable but everything in the hotel felt tired and uncared for. In our deluxe room there was lots of mould on the bathroom ceiling, the bath had a crock in that they had just cellotaped up and the door was broken and wouldn’t close.
There were scuff marks on the doors and it just felt like they’d gone ‘it has a nice view, don’t worry about much else’.
When I asked to speak to someone about it they called the manager on duty and I was left waiting at reception for 15 minutes before one of the lower staff members helped me out and offered £50 refund as a goodwill gesture.
The staff I encountered were lovely but this place isn’t worth the price or driving out of your way for. Book somewhere that cares more about you and its hotel and then drive to one of the many places you can get a good view of the river.
Oh and breakfast was £23 each! And they gave just one sausage and one egg and said no when we asked for another helping.
Rooms: Overpriced, out of date and uncared for
Food & drinks: Drinks were fine, breakfast was a scam
Noteworthy details: Mold in bathroom and cellotaped bath. Ignored by management.
5/5 from Caroline
3 years ago
3 years ago
Great place to go for a carvery. They do a small carvery as well if required. Check opening times in the Autumn/Winter as carvery not every day. Good place to sit outside in good weather.
4/5 from Rosie
3 years ago
3 years ago
Hosted my dads surprise 60th birthday party here this weekend
The staff were lovely, super friendly and supportive
The food was really good and the timings were great for the evening
The room was a bit tired but clean overall
The drinks at the event were super reasonable but I had some feedback from guests that the rooms and breakfast were expensive
The event was pretty expensive but I think it was no more expensive than other venues and the fact that the bar was reasonable made a massive difference
Overall would recommend for an event and would use again
Would love to host something in the summer as the view is stunning
4/5 from Mark
3 years ago
3 years ago
Very reasonable price considering location and other hotel prices.
Only let down being looking very dated in places and the rooms could do with a bit of love. Very old carpets and paintwork
Also only lift is in the main hotel. Not available in the north lodge across the carpark.
3/5 from AM
3 years ago
3 years ago
Lovely big rooms , good quality towels and comfortable beds, all front of house team super friendly and helpful. Pool lovely but pool area very tired and worn out.
Room really not cleaned well, massive dust balls in corners ,stains on carpets, no tea or coffee just sugar and milk offer on hot drink tray. Breakfast underwhelming with poor quality sausages and bacon.
4/5 from Marie
3 years ago
3 years ago
Lovely stay here as part of my daughters 16th birthday celebrations, booked a deluxe river view room with balcony. Rooms are slightly tired and dated, however very clean and well equipped. Beautiful view so definately recommended booking the deluxe. We had a room with a bath which was nice although had small issues with the plug which was reported to maintenance but didn't effect our stay at all. Swimming pool is small but adequate though slightly cold and open til 9pm. Staff we come across were friendly and helpful.
Breakfast was brilliant, lots of choice including various dietary needs such as oat milk, cereals, pastries, toast, hot and cold beverages though had to ask if they catered for vegetarians on the cooked breakfast. Food was hot and tasty. Already looking at booking again